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The Snow Globe Effect: Shaking Up Organizational Culture for Lasting Change
By Jamey Lutz— A few years ago, I had the privilege of attending an enlightening keynote address at a management symposium in Atlanta....
Jamey Lutz
Feb 16, 20252 min read


WHAT MY FAITHFUL CANINE TAUGHT ME ABOUT LEADERSHIP
By Jamey Lutz — Have you ever had a companion—human or animal—who taught you more about leadership than any book ever could? Someone who...
Jamey Lutz
Feb 13, 20253 min read


Everything Starts with Belief
By Jamey Lutz— Armed with a handful of presentation slides, an overhead projector and a large supply of test samples, twenty-six-year-old...
Jamey Lutz
Aug 22, 20217 min read


Ikigai – A Recipe for Meaning and Purpose
By Jamey Lutz — South of mainland Japan, where the East China Sea meets the Pacific Ocean, lies the magnificent island of Okinawa. Also...
Jamey Lutz
May 3, 20213 min read


Customerization Unleashed: Making Service Their Way
By Jamey Lutz and Chip Bell— A newlywed couple spent the first part of their honeymoon at the Disney World Magic Kingdom, followed...
Jamey Lutz
Feb 24, 20214 min read


Service Unleashed: Storm Warning
By Jamey Lutz— The Biblical parable of the wise and foolish builders illustrates the importance of constructing one’s life from the...
Jamey Lutz
Feb 15, 20214 min read


Addicted to Service Unleashed
By Jamey Lutz— You like to think that you’re immune to the stuff… oh yeah It’s closer to the truth to say you can’t get enough You know...
Jamey Lutz
Feb 10, 20213 min read
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