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The Author

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Jamey Lutz is an accomplished performance excellence strategist and thought leader, with a career spanning more than 25 years in highly acclaimed organizations like Atlantic Capital, Ritz-Carlton, HomeBanc Mortgage Corporation and The Orlando Magic NBA basketball team.

Lutz is currently Managing Director, Service Excellence at ChenMed, a value-based, primary care organization committed to transforming healthcare for the neediest populations. Prior to joining ChenMed, Lutz was SVP of Performance Excellence at Atlantic Capital Bank, overseeing all institutional leadership development, talent management, and culture transformation initiatives.

From 2016-2018, Lutz was discipline lead for Forrest Performance Group’s award-winning Service Unleashed customer experience training program. During this time, he also specialized in client-based executive coaching and cultural design/deployment engagements.

Earlier in his career, Lutz was a regional performance improvement leader at Ritz-Carlton, where he facilitated culture and process improvement projects for 27 luxury properties. He also served as an external speaking ambassador for the Ritz-Carlton Leadership Center.

 

Lutz and his wife Julie reside in Alpharetta, Georgia.

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