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ABOVE THE LINE: LEADING WITH CLARITY & COURAGE
-- by Jamey Lutz In every conversation, every decision, every moment—we stand at a line. It’s not drawn in ink or carved in stone. It’s invisible, yet unmistakable. A boundary between two mindsets: one that lifts, and one that limits. Above the line is ownership, curiosity, and accountability. It’s the posture of a learner, a coach, a high-trust leader. It asks, “What can I learn? How can I contribute?” It powers culture, strengthens resolve, and multiplies leadership impac
Jamey Lutz
Oct 143 min read


"What Am I Capable Of?"— A Paradigm-Shifting Question for Leaders
-- by Jamey Lutz As someone who’s spent years immersed in the world of leadership development, marketplace culture, and human behavior,...
Jamey Lutz
Oct 12 min read


BURN THE BOATS: WHY EFFECTIVE LEADERS ELIMINATE THE ESCAPE HATCH
-- by Jamey Lutz What non-negotiables define your culture? In 1519, Spanish conquistador Hernán Cortés made a decision that would echo...
Jamey Lutz
Sep 142 min read


The Edison Effect: Unlocking Team-Based Innovation
-- by Jamey Lutz The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime. —Babe Ruth Views of achievement in our formative years are largely based on an assumption that success is a solo pursuit. Grades, test scores, and personal accolades shape our early trajectory—from college admissions to career entry. Likewise, our individual performance withi
Jamey Lutz
Sep 33 min read


WHY EMPOWERMENT FAILS — AND HOW TO FIX IT
-- by Jamey Lutz In too many organizations, the people at the top have all the authority and none of the information, while people on the...
Jamey Lutz
Aug 113 min read


THE WIND-TESTED LEADER: A GUIDE TO GROWTH BY DESIGN
-- by Jamey Lutz More than three decades ago, a group of scientists launched a highly unconventional project named Biosphere 2. The project consisted of a 3.14-acre biodome (a type of greenhouse), complete with numerous miniature ecosystems, including a rain forest, desert, ocean, mangrove swamp, savanna, and rural farm. The biodome was completely self-contained, meaning no air, water, soil, or other elements could enter or exit. Among the major goals of Biosphere 2 was to h
Jamey Lutz
Aug 13 min read


Why Hearing Your Customers Isn’t the Same as Listening to Them
Ever been in a conversation where someone clearly wasn’t paying attention? One of my favorite examples goes like this: A husband hears...
Jamey Lutz
Jul 233 min read


THE HIDDEN LINK BETWEEN RECOGNITION AND ACCOUNTABILITY
-- by Jamey Lutz The Recognition and Accountability Paradox At first glance, recognition and accountability may seem like unrelated...
Jamey Lutz
Jul 102 min read


EGG ROLLS AND EYE ROLES: THE DANGEROUS GAME OF GREAT PRODUCT, POOR SERVICE
-- by Jamey Lutz A great product cannot forever overcome poor service. There’s a Chinese restaurant my family has been frequenting for...
Jamey Lutz
Jun 242 min read


CULTURE IN THE CRACKS: THE SUBTLE MOMENTS THAT SPEAK VOLUMES
-- by Jamey Lutz Seemingly small things create huge impact! It’s tempting to believe that culture is built in conference rooms and...
Jamey Lutz
Jun 203 min read


BAD NEWS TRAVELS FAST—SO SHOULD YOU!
By Jamey Lutz— The Temptation to Wait In 2010, BP faced one of the worst environmental disasters in history—the Deepwater Horizon oil...
Jamey Lutz
Jun 153 min read


Designing Cultures that Last
By Jamey Lutz— Be wary of perceived shortcuts! Designing an exceptional workplace isn’t a checkbox activity—it’s a continuous journey of...
Jamey Lutz
Jun 32 min read


HANGING BANNERS AND BUILDING DYNASTIES
By Jamey Lutz— Are you and your team committed to hanging corporate banners? Some of my fondest collegiate memories revolve around the...
Jamey Lutz
May 233 min read


Watch Your Words: How Leaders Shape Culture Through Communication
By Jamey Lutz— Effective communication is more than a leadership skill—it’s a foundational pillar of trust, engagement, and...
Jamey Lutz
May 163 min read


Climate Control: 6 Strategies to Cultivate Workplace Engagement
By Jamey Lutz— How would you describe your organizational climate? Many organizational leaders intuitively understand that a motivated...
Jamey Lutz
Apr 303 min read


mere satisfaction is simply not good enough!
By Jamey Lutz— Customer loyalty is deeply rooted in perception. In fact, 70% of loyalty is influenced by how customers feel they are...
Jamey Lutz
Apr 242 min read


Customer-Centric Leadership: Let the Numbers Take Care of Themselves
By Jamey Lutz— Focus first on people... not numbers. In his excellent book Reset , author Dan Heath challenges us to ask a...
Jamey Lutz
Apr 142 min read


The Better Sameness Dilemma: Rethinking Customer Experience
By Jamey Lutz— Standing Out in a Sea of Sameness In today's fast-paced and highly competitive business world, many organizations fall...
Jamey Lutz
Apr 23 min read


The Snow Globe Effect: Shaking Up Organizational Culture for Lasting Change
By Jamey Lutz— A few years ago, I had the privilege of attending an enlightening keynote address at a management symposium in Atlanta....
Jamey Lutz
Feb 162 min read


WHAT MY FAITHFUL CANINE TAUGHT ME ABOUT LEADERSHIP
By Jamey Lutz — Have you ever had a companion—human or animal—who taught you more about leadership than any book ever could? Someone who...
Jamey Lutz
Feb 133 min read
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