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Why Hearing Your Customers Isn’t the Same as Listening to Them
Ever been in a conversation where someone clearly wasn’t paying attention? One of my favorite examples goes like this: A husband hears...
Jamey Lutz
Jul 23, 20253 min read


BAD NEWS TRAVELS FAST—SO SHOULD YOU!
By Jamey Lutz— The Temptation to Wait In 2010, BP faced one of the worst environmental disasters in history—the Deepwater Horizon oil...
Jamey Lutz
Jun 15, 20253 min read


Watch Your Words: How Leaders Shape Culture Through Communication
By Jamey Lutz— Effective communication is more than a leadership skill—it’s a foundational pillar of trust, engagement, and...
Jamey Lutz
May 16, 20253 min read


Beyond 'No' : How to Keep Customers Engaged Even When You Can't Say Yes
By Jamey Lutz— For more than a decade, my amazing wife has taught two- and three-year-old toddlers at a local church preschool. If...
Jamey Lutz
May 8, 20253 min read
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