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The Snow Globe Effect: Shaking Up Organizational Culture for Lasting Change
By Jamey Lutz— A few years ago, I had the privilege of attending an enlightening keynote address at a management symposium in Atlanta....


WHAT MY FAITHFUL CANINE TAUGHT ME ABOUT LEADERSHIP
By Jamey Lutz — Have you ever had a companion—human or animal—who taught you more about leadership than any book ever could? Someone who...


Everything Starts with Belief
By Jamey Lutz— Armed with a handful of presentation slides, an overhead projector and a large supply of test samples, twenty-six-year-old...


Effective Leaders Burn the Boats!!
By Jamey Lutz — Legend has it that on the heels of a long and treacherous journey across the Atlantic Ocean in 1519, Spanish conquistador...

Ikigai – A Recipe for Meaning and Purpose
By Jamey Lutz — South of mainland Japan, where the East China Sea meets the Pacific Ocean, lies the magnificent island of Okinawa. Also...


Good Enough Never Is
By Jamey Lutz— Seventy percent of a customer’s loyalty today is based on how that customer is treated. A major study by McKinsey and...

Customerization Unleashed: Making Service Their Way
By Jamey Lutz and Chip Bell— A newlywed couple spent the first part of their honeymoon at the Disney World Magic Kingdom, followed by...


Service Unleashed: Storm Warning
By Jamey Lutz— The Biblical parable of the wise and foolish builders illustrates the importance of constructing one’s life from the...


Addicted to Service Unleashed
By Jamey Lutz— You like to think that you’re immune to the stuff… oh yeah It’s closer to the truth to say you can’t get enough You know...


The Art of the Comeback
By Jamey Lutz— Few things stir the emotions of sports fans like a great comeback. When virtually all rational hope has evaporated,...

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